Support
Need help with Strap Zone? We are here to assist you.
Common Questions
How do I pair my strap?
Ensure your strap is worn (skin contact) to wake it up. Then open Strap Zone and tap "Scan for Devices". Select your device from the list.
Which devices are supported?
Strap Zone supports standard Bluetooth Low Energy (BLE) Heart Rate Monitors, including Garmin HRM-Pro, Polar H10/H9, Wahoo Tickr, and most modern chest/arm straps.
Can I use a smartwatch?
Yes, if the watch can broadcast heart rate using the standard Bluetooth Heart Rate Profile. On a compatible Garmin watch, enable "Broadcast Heart Rate" or "Broadcast During Activity", then scan for it in Strap Zone. Availability depends on the watch model.
Contact Us
If you have checked the FAQ and still need assistance, please email our support team: